Customer technical support specialist with Czech
Miejsce pracy: Katowice
Job description:
  • Manage and resolve all all inbound and outbound phone calls, emails and chats with precision and care.
  • Quickly Identifying and resolving troubleshooting product issues.
  • Prepare comprehensive reports that outline technical challenges for service technicians. 
  • Check and prepare the resolution process of customers technical issues.
  • Assist customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts.
Requirements:
  • Bachelor’s degree.
  • Fluent in Czech (minimum C1 level) and English (minimum B2 level).
  • Great interest in new technologies.
  • At least 6 months of experience handling claims and consumer complaints.
  • Solid understanding of Windows and MS Office.
We offer:
  • Employment contract with a full-time position.
  • Work in a modern office at Global Office Park, right in the heart of Katowice.
  • Comprehensive benefits package, including a MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
  • Comprehensive training to fully prepare for the role.
  • Free language classes (English & Polish).
  • Attractive bonus for recommending your friends to work with us. 
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

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