Customer Service Specialist with Ukrainian - popular clothing brand
Miejsce pracy: Katowice
Job description:
  • Customer service for a well-known clothing brand and maintaining the highest quality of customer service in line with project standards
  • Efficient customer contact through phone, email, social media, live chat. On Sundays, there is a break from phone calls; only chat is supported
  • Positive, empathetic, and professional approach to customers
  • Providing reliable and accurate information in response to customer questions and problems
  • Active communication within the team and support for team members
  • Supervising complaints and maintaining a high level of customer satisfaction
  • Maintaining high quality of assigned tasks in customer contact
Requirements:
  • Fluent knowledge of Ukrainian in speech and writing (native speakers preferred)
  • Knowledge of English at a B2 level for team communication and training
  • Excellent computer skills and MS Office proficiency
  • Shift work: Mon - Fri 8:00-16:00/11:00-19:00 and weekends 9:00-17:00
  • Work 5 days a week and only 3 weekend days a month. If you work on the weekend, you have days off during the week
Nice to have:
  • Experience in telephone customer service or similar work is preferred
We offer:
  • Contract of mandate
  • Career development in a reputable company that rewards employees with commitment and passion
  • Work in a comfortable office in Katowice
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

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