Customer Service Specialist with Ukrainian and English
Miejsce pracy: Katowice
Job description:
  • Customer service for a well-known clothing brand and maintaining the highest quality of customer service in line with project standards
  • Efficient customer contact through phone, email, social media, live chat
  • Positive, empathetic, and professional approach to customers
  • Providing reliable and accurate information in response to customer questions and problems
  • Active communication within the team and support for team members
  • Supervising complaints and maintaining a high level of customer satisfaction
  • Maintaining high quality of assigned tasks in customer contact
Requirements:
  • Ukrainian skills - minimum C1, English skills - minimum B2 (both verbal and written)
  • Experience in customer service or similar work is preferred
  • Excellent computer skills
  • Availability for shift work: Monday - Friday 8:00-16:00/11:00-19:00 and weekends 9:00-17:00 (work 5 days a week, only 3 weekend days a month)
We offer:
  • Contract of mandate - hourly wage 32,68 PLN gross
  • An attractive bonus of up to 750 PLN gross – you have a real influence on the amount of your salary!
  • Refer a friend initiative - recommend and work with your friend and receive additional bonus up to 4000 PLN gross (for one recommendation!)
  • Career development in a reputable company that rewards employees with commitment and passion - become our Senior Expert soon!
  • Work in a comfortable office in Katowice
  • Language courses
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