Customer Service Specialist with German
Miejsce pracy: Katowice
Job description:
  • Serve as a brand ambassador, advise customers on hygiene products
  • Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
  • Providing multichannel written support: e-mail, chat, and social media channels
  • Documenting e-commerce complaints logged on e-commerce platforms
  • Maintain high level of customer satisfaction
  • Remain polite, patient and courteous with customers throughout the experience.
  • Ensure the end to end experience for all customers is at high level of customer satisfaction
Requirements:
  • Language level: German C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).
  • Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
  • Able to listen to understand, review, and provide solutions.
  • High-developed communication skills.
  • Strong attention to details and ability to multitask.
Nice to have:
  • Customer Service experience in an international, fast-peace environment (1 year).
  • Practical knowledge of CRM systems
We offer:
  • Employment contract (3-month of probation period with possibility of extension).
  • Remote position within Poland.
  • Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.
  • Language classes: Polish or English.
  • An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
  • Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
  • Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
  • Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!
  • Competitions, integration events, and recognition program Be The Best to act as a One Team!
  • Social Fund because your Employee Experience matters!
  • IT device to work from home within Poland.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

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